Zero Spam Refund & Cancellation Policy
(No-Refund Policy)

This Refund & Cancellation Policy (“Policy”) explains how cancellations and refunds work for Zero Spam, a subscription-based digital service provided by Highfivery LLC (“Highfivery,” “we,” “us,” or “our”). By purchasing or using a paid Zero Spam subscription, you agree to this Policy.

This Policy is incorporated into and forms part of our Terms of Service. If there’s a conflict between this Policy and the Terms of Service, the Terms of Service control.

1) Service Description

Zero Spam provides subscription-based API access and related digital services (the “Service”). Subscription terms are offered on a monthly or annual basis (each, a “Subscription”).

2) Automatic Renewal & Authorization

When you start a Subscription, you authorize Highfivery (and our payment processor, Stripe) to charge your selected payment method:

• Monthly Subscriptions: automatically renew and bill each month;
• Annual Subscriptions: automatically renew and bill each year;

…unless you cancel before the renewal date.

You are responsible for maintaining accurate billing information and ensuring your payment method remains valid.

3) Cancellation

You can cancel your Subscription at any time through your account (self-serve cancellation).

When cancellation takes effect:

• Cancellation stops future renewals.
• You will continue to have access through the end of your current paid billing period.
• Your Subscription will not renew after that period ends.

4) No Refunds; No Prorations

All fees are non-refundable and non-creditable, including any unused time remaining in a billing period, except as expressly stated in Section 5 (Billing Errors) or where required by applicable law.

This means:

• We do not provide prorated refunds for partial months/years.
• We do not refund for unused Service time, non-use, or dissatisfaction.
• We do not provide credits for unused time or cancellations.

5) Limited Refunds for Billing Errors (7-Day Window)

We will issue a refund only for verified billing errors, if you notify us within 7 days of the charge date.

Examples of billing errors may include:

• duplicate charges for the same billing period,
• being charged the wrong amount due to a system error,
• being charged after cancellation (for a renewal that should not have occurred),
• a charge that we determine was processed in error.

How to request a billing-error refund

Email us at info@zerospam.org within 7 days of the charge and include:

• the account email,
• the date and amount of the charge,
• the last 4 digits of the payment method (if available),
• a brief description of what you believe happened.

If we confirm a billing error, we will refund the incorrect charge(s) to the original payment method. Refund timing depends on your bank/card issuer.

6) Disputes, Chargebacks, and Reversals

If you believe a charge is incorrect, you agree to contact us first at info@zerospam.org so we can investigate and resolve it.

If you file a chargeback or payment dispute

If you initiate a chargeback, payment dispute, or reversal with your bank/card issuer (a “Dispute”):

• we may suspend or restrict your access to the Service while the Dispute is pending;
• we may provide Stripe and/or your bank/card issuer with information and documentation related to the charge and your account;
• if the Dispute is resolved in our favor, you remain responsible for all amounts owed, and we may re-enable access only after your account is brought current.

We do not waive any rights or remedies by investigating a Dispute or communicating with you about it.

7) Free Tier

Zero Spam may offer a free tier with limited functionality. Because no fees are paid for the free tier, no refunds apply. This Policy governs paid Subscriptions and related charges.

8) Taxes

Fees may be subject to taxes (such as sales tax, VAT, or similar) depending on your location and applicable law. Taxes and government charges are non-refundable, except where required by law.

9) Changes to This Policy

We may update this Policy from time to time. The “Last updated” date reflects the effective date of the latest version.

Unless required by law, changes apply prospectively (to charges made after the updated Policy is posted). Your continued use of the Service after an update means you agree to the updated Policy.

10) Contact Information

Highfivery LLC
651 N Highway 183
335 PMB 3069
Leander, TX 78641-7001

Email: info@zerospam.org